Want to find out more about our returns policy? Read below for more information.
RETURNS RULES:
You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
You’ll need to cover the cost of postage for your return.
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Face + Body products if opened, used or protective seal is not intact
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
- Face coverings if the seal has been tampered with or is broken
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item
is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund
and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
In order to receive a full refund, all items must be returned to us unworn/unused and in the same
condition you received them with their original packaging and all tags and labels attached
(e.g., shoes should be returned with the original shoe box).
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
HOW DO I RETURN:
1- Repack your items.
2- Once you have processed your return in the portal you're ready to post it off.
3- You'll get an email once we receive your returned item.
